Helping Others

Operation WaterShare

Since 1993, Dallas Water Utilities’ Operation WaterShare has made a difference in the lives of families who are temporarily unable to pay their water bills. The program has helped sustain hundreds of families who face the possibility of losing water and wastewater services. You can make a difference.

DWU customers can easily donate money to Operation WaterShare by simply adding a tax deductable donation to their mailed water bill statement or when they pay online at www.epay.dallascityhall.com. Donations can also be made by check and mailed to:

     Operation WaterShare,
     1500 Marilla, Room, 1A North
     Dallas, Texas, 75201.

To request assistance through Operation WaterShare, call 214-651-1441.

Minor Plumbing Repair Program (MPR)

The Minor Plumbing Repair Program (MPR) aims to reduce water waste and high water bills by offering free assistance with minor plumbing repairs and fixture replacement to low-income customers. Plumbing problems that qualify include leaking toilets, faucets and showerheads; outdoor hose bib leaks; leaking hot water heaters; and easily accessible pipe joint leaks.

DWU customers who are homeowners and reside on their property and who meet the U.S. Department of Housing and Urban Development low-income guidelines are eligible for this program.

Wastewater and sewer problems, work required under the house or behind the walls, and underground leaks are not included. Repairs are made on a first-come, first-served basis. The program is not designed to respond to emergency repairs. For further information or to apply please
call (214) 671-8083.